Terms and service
Article 1 – Definitions
In these terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any instrument which enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Distance communication technology: means that can be used to conclude an agreement without the consumer and the entrepreneur being in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur (No return address)
On request
Entrepreneur: Soleri Studio
Website: https://soleri-studio.com
Email: contact.soleristudio@gmail.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent to the consumer free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
If the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.
Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
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the price, excluding customs clearance costs and import taxes. These additional costs will be at the expense and risk of the customer. The postal and/or courier service may collect these charges from the recipient of the goods;
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any shipping costs;
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the manner in which the agreement will be concluded and the actions required for this;
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whether or not the right of withdrawal applies;
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the method of payment, delivery and execution of the agreement;
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the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
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whether the agreement is archived after it has been concluded and, if so, how the consumer can consult it;
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the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him;
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the minimum duration of the distance contract in the event of a continuous transaction.
Optional: available sizes, colours, type of materials.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment.
The entrepreneur can inform himself whether the consumer can meet his payment obligations. If the entrepreneur has good reasons not to enter into the contract, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
The entrepreneur will send the consumer the necessary information regarding complaints, returns, guarantees and termination.
Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days.
During the cooling-off period, the consumer will handle the product and packaging with care.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days after receiving the product via contact.soleristudio@gmail.com.
The product must be returned within 14 days after notification. Proof of shipment may be required.
If the customer has not indicated withdrawal within the stated periods or has not returned the product, the purchase is final.
Article 7 – Costs in case of revocation
If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer.
Refunds will be made within 14 days after receipt of the returned product.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal may be excluded for products that are:
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custom-made or personalised;
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clearly personal in nature;
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hygiene products where the seal has been broken;
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products that cannot be returned due to their nature.
Article 9 – 28 Day Money Back Guarantee
Enjoy the flexibility of our 28-day money back guarantee. You have the right to cancel your purchase within 14 days of receiving your purchase without giving any reason. You must inform us of your decision within this period via contact.soleristudio@gmail.com. After this notification, you have another 14 days to return the product. Refunds are processed only after receipt of the returned product. Returns that do not meet the stated conditions are not eligible for a refund.
Article 10 – The price
Prices will not be increased during the validity period, except for legal or statutory changes.
Products may be shipped from outside Australia. Any import duties, customs clearance fees or taxes charged by authorities or carriers are the responsibility of the customer.
All prices are subject to printing and typographical errors.
Article 11 – Conformity and Warranty
Products must comply with the agreement and reasonable quality standards.
Defects must be reported in writing within 14 days of delivery.
Warranty does not apply if products have been misused, modified or handled improperly.
Article 12 – Delivery and execution
Orders are delivered to the address provided by the consumer.
Delivery times are indicative and may vary due to international shipping.
The risk of loss or damage passes to the consumer upon delivery.
Article 13 – Duration transactions
Agreements of indefinite duration may be cancelled at any time with a notice period of no more than one month.
Fixed-term agreements are not automatically renewed unless stated otherwise.
Article 14 – Payment
Payments must be completed within the period specified during checkout.
The consumer must report any inaccuracies in payment details without delay.
Article 15 – Complaints procedure
Complaints must be submitted in writing within 7 days after discovery.
Complaints will be answered within 14 days.
Article 16 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by the laws of Australia, even if the consumer resides abroad.
Si necesitas el Returns Policy separado, Privacy Policy o Shipping Policy en el mismo formato, pásame el texto y lo dejo igual de limpio.