Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that all return shipping costs are the responsibility of the customer. Soleri Studio does not reimburse customers for any expenses incurred when returning items to our warehouse. The customer will always cover the return costs.
Shipping Information
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Advised delivery time is 7–14 business days (weekends and holidays not included)
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For return shipping, we recommend using a tracked shipping method
Return Process
To start a return, contact us at contact.soleristudio@gmail.com
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Package the item(s) securely in their original packaging
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Include your order number and reason for return
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Ship the package to our warehouse (address will be provided via email)
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Provide the tracking number to our customer service team
Please note that returns will need to be coordinated via email. All return instructions will be provided once your return request is approved.
You can always contact us for any return-related questions at contact.soleristudio@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact.soleristudio@gmail.com